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What is your reaction time for all customer enquiries?- Monday 07 November, 2011
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| All customer enquiries will be answered (via email or telephone) within two working days. |
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Why do I not get any email updates?- Tuesday 28 July, 2009
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What are my Payment options?- Thursday 29 June, 2006
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| We currently accept payment by Electronic check, Visa and American Express. |
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What are shipping times?- Thursday 29 June, 2006
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We currently offer 1 shipping option:
1. Economy Airmail, order placed with economy airmail take between 10 and 21 business days to arrive from the date of shipment |
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What are the shipping costs?- Thursday 29 June, 2006
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What is the Card Identification Number?- Thursday 29 June, 2006
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| The Card Identification Number (Card ID) is the last 3 digits printed on the back of your card. It is required for Visa credit card orders. The Card ID is an added security feature to protect you against online fraud. These numbers are used by your credit card company to help prevent fraud. Because the Card ID number is not printed on your receipts, it helps ensure that someone is not using your credit card information fraudulently. |
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Is it safe to send you my E-Check details?- Thursday 29 June, 2006
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| Yes. The site is certified and implements a 128 Bit SSL system |
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Can I pay by postal order?- Thursday 29 June, 2006
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Are the cigarettes sold at smokes-online first choic- Thursday 29 June, 2006
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| All cigarettes sold at smokes-online.com are first choice cigarettes, that are manufactured under the strictest regulations, by all of the original manufacturers in and around Europe. |
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What is your delivery process after placing an order?- Thursday 29 June, 2006
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| Once an order is placed with us, it takes up to 7 business days to process, after it has been processed, we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it the packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, and then is sent out either via economy airmail. Orders shipped via economy airmail take between 10 and 21 business days to arrive. |
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What if I have ordered and still have not received the goods?- Thursday 29 June, 2006
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| If you ordered your cigarettes to be sent via economy airmail, please allow up to a maximum of 35 business days for them to arrive, if they have not arrived in this time, please feel free to contact us either via e-mail, and we will arrange for compensation on your order. |
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What if I ordered six cartons and received only three?- Thursday 29 June, 2006
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| We dispatch the cartons through Economy Air Mail. In case of multiple cartons we pack them as separate shipments. Generally, cartons are sent individually. We mail the cartons at the same time but their arrival dates may vary. It may take several days for the full delivery to be executed. |
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Do you sell cigarette brands other than those on your website?- Thursday 29 June, 2006
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| No, the cigarettes listed on our pages are the only cigarettes we currently sell. However we do sometimes receive new cigarettes to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future. |
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Can I resell cigarettes offered by you?- Thursday 29 June, 2006
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| The answer is a definite NO. All cigarettes we sell are for personal use only, any other uses for our cigarettes would make them liable for duty taxes under the regulations laid out by CBP. |
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Why are the prices of your cigarettes so competitive?- Thursday 29 June, 2006
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| We purchase cigarettes in bulk, enabling us to negotiate lower prices with our suppliers, these savings we make are directly passed on to you, with our great prices we offer on all of our cigarettes. |
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Are your cigarettes cheaper than ones sold duty free in airports- Thursday 29 June, 2006
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| We do not have the high running costs that Airport duty free stores have, allowing us to save money in areas where they can not, therefore we can offer you great prices on all of our cigarettes |
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Can I buy cigarettes by international mail?- Thursday 29 June, 2006
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| Yes, any product purchased from an international company, as long as it complies with US Customs and Border Protection, and is imported for personal use only. To Comply with US customs and Border Protection, each carton of cigarettes that is ordered is shipped in its own specially made box. This ensures that the value of the package will not exceed the limits laid out by CBP, and also the quantity will not exceed limitations stated by CBP. Also in compliance with CBP laws, the contents of the package are stated on the outside of the package |
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Can cigarettes by mail be sold without import stamps?- Thursday 29 June, 2006
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| As long as cigarettes are sold from a BONDED WAREHOUSE, they may be sold without import stamps, and may also carry the wording Duty Free Sale Only on the packaging of the cigarettes. |
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What is a "bonded warehouse"?- Thursday 29 June, 2006
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| Bonded warehouses are warehouses that are authorized by customs authorities within a country, where stock that is stored, is exempt from paying duty taxes until the items are removed. In the Case of smokes-online.com, when the products are removed from the warehouse they are shipped out of the country of origin, and therefore are exempt of tax from the country of origin. |
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Can BONDED WAREHOUSE consider a form of DUTY-FREE sales?- Thursday 29 June, 2006
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| Although products that are stored in a Bonded warehouse are exempt from duty taxes, the Term Duty-Free is used describe goods bought at ports and airports that do not attract the usual government taxes and customs duties, however any product bought Duty-Free May be subject to taxes, according to CBP discretion. The threshold of taxable duty-free products varies around the world, however it is generally between a value of $25 to $50. |
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